Privacy policy

Get Found Labs is a brand operated by Calquity Technologies Private Limited (CIN: U62099WB2024PTC272030), 6 Garstin Place, Suite 501, Kolkata 700001, West Bengal, India. Calquity Technologies Private Limited is the data fiduciary responsible for the personal information described in this policy. Contact us at info@getfoundlabs.com.

We provide digital presence audit services, content creation services, and advisory sessions for small businesses through the Get Found Labs platform at getfoundlabs.com.

We collect the following categories of personal information:

Information you provide directly: When you submit the free score form, we collect your name, email address, business name, website URL, industry, city or location, and your stated goals. Optional details you may add are social media profiles, follower count, posting frequency, years operating, team size and marketing budget. When you purchase a service, we receive the details you give at checkout.

Payment information: Payments are processed by Razorpay on behalf of Calquity Technologies Private Limited. We do not store card numbers, bank account details, or any sensitive payment data. Razorpay may collect and retain payment data under its own privacy policy.

Usage data: Our hosting provider (Cloudflare) may collect standard server logs including IP address, browser type, and pages visited. We do not use third-party analytics or advertising trackers.

We use your personal data for the following purposes:

• To run your digital presence audit and generate your score report.
• To deliver paid services (Full Report, Content Engine posts, Strategy Sessions) to your email address.
• To send you transactional emails about your order or audit results.
• To send our newsletter if you have explicitly opted in.
• To comply with applicable legal obligations.

We do not sell, rent, or share your personal data with third parties for marketing or advertising purposes.

We process your personal data on the following grounds under applicable Indian law (including the Digital Personal Data Protection Act, 2023):

• Consent: When you submit the score form or subscribe to the newsletter, you consent to our use of your data as described in this policy.
• Contract performance: We process data to deliver the services you have paid for.
• Legitimate interests: We may process data to prevent fraud, improve service quality, and operate our platform securely.

We share your data only with the following processors who help us operate the service:

• Razorpay Software Private Limited: payment processing on behalf of Calquity Technologies Private Limited.
• Resend (Resend Inc.): transactional and newsletter email delivery.
• Cloudflare, Inc.: web hosting and infrastructure.
• Website analysis provider: when you request the free score, the website address you submit (and only that address) is sent to a third-party website-analysis service that checks your public site. That provider may store and publicly display its automated results for that website address.

Each processor handles your data under their own privacy policies and data processing agreements. We require all processors to maintain appropriate security measures.

We retain your personal data for as long as reasonably necessary to fulfil the purposes described in this policy:

• Audit submissions and service data: 24 months from the date of collection.
• Payment records: as required under applicable tax and accounting laws (typically 7 years).
• Newsletter subscribers: until you unsubscribe.

You may request earlier deletion at any time (see Section 8).

We do not use advertising or behavioural tracking cookies. Our site may set essential session cookies required for basic functionality such as form submission. No third-party advertising pixels are used on this site.

Under the Digital Personal Data Protection Act, 2023 and other applicable Indian law, you have the following rights:

• Right of access: Request a summary of your personal data held by us.
• Right of correction: Request correction of inaccurate or incomplete data.
• Right of erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Right to withdraw consent: Withdraw your consent at any time without affecting prior processing.
• Right to grievance redressal: Lodge a complaint with our Grievance Officer (see Section 9).

To exercise any of these rights, email us at info@getfoundlabs.com. We will respond within 30 days.

In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, we have designated a Grievance Officer for data-related complaints, who can be reached by email:

Grievance Officer
Email: info@getfoundlabs.com

We aim to acknowledge grievances within 48 hours and resolve them within 30 days of receipt.

Your data may be processed outside India by our third-party service providers (Cloudflare, Resend, Razorpay, and our website analysis provider). Where data is transferred internationally, we ensure that such transfers are subject to appropriate safeguards consistent with applicable Indian data protection law.

Our services are not directed at persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact our Grievance Officer and we will delete it promptly.

We may update this policy from time to time to reflect changes in our practices or applicable law. Material changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the updated policy.