Refund policy

Payments for Get Found Labs services are non-refundable. The only exception is when we fail to deliver a service you have paid for, as described below. The free AI Visibility Score costs nothing, so no refund applies.

Payments are processed by Razorpay for Calquity Technologies Private Limited, which operates Get Found Labs. The charge may appear on your statement under that name. This policy forms part of our Terms of Service.

We aim to send your report within 24 hours of confirmed payment.

• Revision: if your report is not specific and actionable, tell us what is missing within 7 days of delivery and we will revise it once, at no charge.
• Non-delivery: if we have not sent your report within 7 days of confirmed payment, you can ask for a full refund.
• Once the report has been sent, the payment is non-refundable.

• First 3 months: the $297 upfront payment is non-refundable.
• From month 4: cancel any time by emailing us before your next billing date. Cancelling stops future billing. The month already paid for is delivered and is not refunded.
• Non-delivery: if we do not deliver a month’s posts by the 15th of that month, you can choose late delivery or a refund for that month: $99 for a month within the first 3 months, or $299 for a later month.

Right after payment we email you to ask for times that suit you within the next 4 days. The payment is non-refundable.

• Rescheduling: you can move your session once at no charge with at least 24 hours’ notice.
• Missed sessions: a session you miss, or cancel with less than 24 hours’ notice, counts as delivered.
• Non-delivery: if we cancel or do not attend, we will reschedule. If we cannot hold your session within 30 days of the original time, you can ask for a full refund.

Email info@getfoundlabs.com with your payment reference and which service was not delivered. Approved refunds are paid to the original payment method through Razorpay, usually within 5 to 7 business days. Please contact us before raising a chargeback with your bank.

Nothing in this policy affects any right you have under applicable law that cannot be excluded.